FAQ
- Standard orders are usually processed within 1–2 business days.
- Orders with customization (name, number or logo) may require up to 3–4 business days.
- Processing times may be slightly longer during peak season.
- Once shipped, you will receive a shipping confirmation email with your tracking number.
- Enter your order number and email or your tracking number in the tracking box in the menu aside.
- You will instantly see the latest shipping status of your package.
- Your order number is included in the order confirmation email you received after placing your order.
- Your tracking number is sent in the shipping confirmation email once your order leaves our warehouse.
- Your order number is included in the confirmation email you received right after placing your order.
- If you cannot find the email: check your spam or promotions folder or search your inbox for “ninesquared order confirmation”.
- Your tracking number is sent via email once your order has been shipped.
- This email is sent when the courier has taken your package and the shipment has been created.
- If you cannot find the email: check your spam or promotions folder or search for “ninesquared shipping confirmation”
- Tracking updates can sometimes take 12–24 hours to appear after the package has been shipped.
- If your tracking has not updated for more than 48 hours, contact us through the website chat.
- “In transit” means your package is moving through the courier network and is on its way to your delivery address.
- Enter your tracking number in the tracking box above.
- If your package is already in transit, the courier will display the estimated delivery date based on the current shipment status.
- First check: around your entrance or mailbox, with neighbors, with your building reception if available
- If you still cannot find the package, contact us via the website chat and we will help investigate the delivery.